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Return Policy

Hope you are delighted with your purchase; If you wish to return your order for an exchange or refund purposes, please note we accept returns within 14 days of order receipt, in case it is defective.

Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.

Please be advised that we cannot accept returns for lipsticks, lip balms or earrings due to hygiene reasons.

Online purchases cannot be returned to a boutique.

Refunds: Refunds are processed within 14 days of receipt of your order just in case it is defective, or bad quality according to the original method of payment (credit card or Paypal account), if the order was placed using cash on delivery, we will provide you with a shopping voucher as a refund with the same value of the returned order. We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.

Should you wish to speak with someone, please contact our Customer Service Team who will be happy to assist you.

 

How to return your order

To create your return please contact our Customer Service Team who will be happy to assist you.

You will receive a unique return label to be attached to the order you wish to return.

Please note:

  • A return request must be created within 14 days of receiving your order.
  • Please return your parcel as soon as you receive your return paperwork.
  • Any unauthorised order returned to the warehouse will be returned to sender.