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Delivery

Delivery costs and timings

Tracking your order

How your order arrives

Request to cancel or amend your order

Delivery

Service Standard
Delivery Time
(Based on Payment method)
- Credit Card |  2-3 days DHL all countries
- Cash on Delivery | 5-7 days Postaplus for UAE and Kuwait, Shipa for KSA

 

Tracking your order

All orders are tracked and require a signature upon arrival. If nobody is home to sign, your order will be returned to the carrier's local depot and instructions will be left regarding redelivery. For a delivery update, please refer to the delivery carrier's website detailed in your order confirmation and enter the tracking reference provided on the dispatch confirmation email. Alternatively, you can log into your account to track your order's delivery progress.

How your order arrives

Orders are dispatched in an anonymous and discreet outer box with your address label. Inside, your order is packed and dispatched in a beautiful pink Agent Provocateur box, tied with a black satin ribbon.

Request to amend your order

Once your order is placed, the warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to or amend an order once it has been placed. If you have forgotten to purchase an item, you will need to place a second order.